Disclosures under the Act on Specified Commercial Transactions

Seller: 株式会社SpiderWave
Corporate number: 9030001160154
Person responsible for operations: Representative Director 佐藤太一
Address: Shiroyama Trust Tower 21F, 4-3-1 Toranomon, Minato-ku, Tokyo 105-0001, Japan
Telephone number: 03-6694-6558 (from outside Japan: +81-3-6694-6558)
Business hours: 10:00–18:00 (Japan time; closed on weekends and Japanese public holidays)
Email address: infor@spiderwaves.co.jp
Service name: Omiyage Go
Description of the service: A purchasing agency service. At the customer's request, the Company purchases products at stores and other outlets in Japan and delivers them by shipping or hands them over in person. The contract is formed between the Company and the customer, and all payments are received by the Company.
URL: https://app.omiyagego.com
Selling price: Shown on screen for each item. In addition to the item price, a service fee and (for shipping) the shipping cost are added.
Service fee: A service fee of 30% to 80% of the total price of the items, depending on their rarity, is charged. The service fee is subject to a minimum: it will not be less than ¥3,000 for in-person handover or ¥4,500 for shipping. For shipping, the actual shipping cost is added to this.
Charges other than the item price: For shipping, the shipping cost (actual cost). The shipping cost is charged as an estimate when you place your order and is settled once finalized. If the actual shipping cost is lower than the estimate, we will refund the difference. If it exceeds the estimate, the excess is borne by the customer; up to ¥2,000, we will automatically charge the additional amount to your registered card, based on the consent you gave when placing your order (we charge only the actual excess amount). If the excess is more than ¥2,000, we will contact you in advance and charge it only after obtaining your approval. If you do not approve, we will send the items by another shipping method that can be used within the estimate (with a tracking number; delivery may take longer). If even that method does not fit within the estimate, we will contact you, and you may either approve the additional shipping cost or cancel the Request and receive a refund of the item price and the service fee. For international shipping, customs duties, import consumption tax and customs clearance fees in the importing country may be charged separately; these are borne by the recipient.
Payment methods: Credit card (Visa, Mastercard, JCB, Diners Club, Discover). American Express is not accepted.
Payment timing: When your Request is confirmed, we place an authorization hold on your credit card for the estimated payment amount (the item price [for items whose price has not yet been determined, the maximum amount specified by the customer], the service fee and, for shipping, the estimated shipping cost). The charge is not finalized at this point. When the Partner completes the purchase of the items, the actual amount is finalized and charged within the amount of the authorization hold. If the actual shipping cost is lower than the estimate, we will refund the difference. If the amount would exceed the authorization hold, we will obtain your approval in advance. If the items could not be obtained, the authorization hold is cancelled and no charge is incurred. When the authorization hold is released depends on your card company.
Delivery timing: In-person handover takes place on the date and at the time agreed between the parties. For shipping, items are generally shipped within 3 to 7 days after the purchase is completed, and delivery takes additional days depending on the destination country.
Cancellations and returns: You can cancel free of charge before the Partner purchases the items (the authorization hold on your card will be cancelled). After the items have been purchased, cancellations or returns for the customer's own reasons cannot be accepted. Payment is finalized when the purchase is completed. If items are not delivered, are damaged, or differ from what was ordered, the Company will deal with the matter; please contact us, as a guideline within 14 days of arrival (or, for non-delivery, of the scheduled delivery date). If items do not reach you because of circumstances on the customer's side, such as an incorrect delivery address, non-payment of customs duties or other charges, or expiry of the holding period, they are not eligible for a refund (if the items are returned to us, you may choose either reshipment or a refund minus actual expenses). Details are set out in Article 9 of the Terms of Service.
Restrictions on use: If cancellations for the customer's own reasons reach 3 within the most recent 90 days, your account will be suspended (we will notify you at the 2nd cancellation). Cancellations not attributable to the customer, such as when no Partner is assigned, are not counted. Details are set out in Article 7 of the Terms of Service.
Contact: Omiyage Go Operations Team / Contact form: https://app.omiyagego.com/contact / Email: infor@spiderwaves.co.jp (hours: 10:00–18:00 Japan time, closed on weekends and Japanese public holidays). Requests for exceptions to the cancellation rules, requests to lift a suspension and inquiries about items are also handled here.
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